Barry Smith

Currently searching for a challenging position in an organization where my creativity and technology background would be needed as a team player.

Work Experience

Systems Administrator Team Lead

12/2017 – Present; Contegix

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Escalation point for customer service issues, policy questions and technical matters.
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Help team members set, work towards and reach training and certification goals.
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Coordinate leave, performance planning and reviews.
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Assist with customer service tasks including postmortems and customer follow up.

Linux Systems Administrator

12/2016 – 12/2017; Contegix

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Install, configure and troubleshoot the Atlassian Suite of applications.
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General Linux system maintenance and remediate security scan results.
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Reverse proxy configuration with Apache, Haproxy and Nginx.
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Involved with projects using Salt and Puppet.

Information Systems Manager

10/2015 – 06/2019; First Christian Church of Florissant

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Manage Primary and Secondary Domain Controllers.
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Plan and execute hardware and software upgrades.
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Desktop support for end users.
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Coordinate efforts with vendors to resolve problems.

Network Operations Technician

9/2014 – 12/2016; Spectrum Reach

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Monitor ad insertion across the Spectrum Reach footprint.
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Resolve time sensitive issues with quickness to reduce revenue impact.
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Able to plan effectively with a particular outcome at the end.
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Communicate effective across phone, email and IM.
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Open lines of communication between Traffic and Media Content Team.

Rep I, Internet/phone Repair

2/2014 – 9/2014; Charter Communications

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2x ACE Award Winner.
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Research and provide feedback on troubleshooting tools.
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Ranked in top 20 agents of the Bridgeton Care Center.
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Detailed and quality oriented.
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Developed strong relationships with Tier 2, Sr. Reps and Managers.

Customer Service Rep / Sales Consultant

8/2011 – 1/2014; Thumbs Up Telemarketing

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Outstanding customer service to current clients with focus on one call resolution.
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Excellent verbal and written communication skills combined with strong client focus.
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Resolve time-sensitive and escalated client issues with potential revenue impacts.
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Forged productive working relationships with Sales, Customer Service and IT.
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Assist in hardware and software upgrades for existing clients.